Please note: All items are custom made on demand, so all sales are final. If your order has a confirmed print or product quality issue, we can arrange a reprint. Contact us with your order number and clear photos so we can review the issue.
Production and processing
Processing time varies by product, order quantity, customization, artwork approval, and supplier availability. An estimated production or delivery window may appear on the product page, at checkout, in your quote, or in your order confirmation. If we cannot meet a promised shipping time, we will notify you and offer the required choice to agree to a delay or cancel for a refund.
For custom work, production begins after required details, payment, and design approval are received. A delay in approval or missing information can move the completion date.
Shipping and delivery
Shipping charges and available methods are shown during checkout when applicable. Orders may ship in more than one package when products come from different production partners. Tracking is provided when available.
The Desygn Shop is not responsible for carrier delays, severe weather, incorrect addresses submitted by the customer, or packages marked delivered by the carrier. Contact us promptly, however, and we will help review the available tracking information.
Changes and cancellations
Contact us immediately if an order needs to be changed or canceled. We will try to help, but a change or cancellation is not guaranteed after design work, purchasing, printing, engraving, or production has begun. Costs already incurred may be nonrefundable.
All sales are final
All items are custom made on demand, so all sales are final. If your order has a confirmed print or product quality issue, we can arrange a reprint. Contact us with your order number and clear photos so we can review the issue.
We do not accept returns or exchanges for a change of mind, an incorrect size selected by the customer, or approved artwork details. Please review your design, size, color and quantity before ordering.
Damaged, defective, or incorrect items
Contact us within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label. Do not discard the item or packaging until the claim is reviewed. For confirmed quality issues, damaged items or items that differ from the approved order, we can arrange a reprint or replacement. This policy does not limit your statutory consumer rights.
Color, sizing, and customer-supplied details
Screen colors can vary from printed colors, and product measurements can vary slightly by manufacturer. Please review the size chart and product details before ordering. The customer is responsible for approved spelling, dates, names, artwork, quantities, sizes, colors, and shipping information.
